Privacy Policy for Cross Cultural Services a subdivision of K.T.JUD Social Care Ltd

This policy is for all Independent social workers carrying out assessments and intervention work with the service. This must be read and complied for safer information management of the children and family’s information that we hold as an organisation.
At Cross Cultural Services we are committed to protecting the privacy and confidentiality of organisations and families who use our assessment and intervention services. This privacy policy outlines how we collect, use, and safeguard personal data in accordance with relevant laws and regulations.
1.Information We Collect:

  • Personal data, including names, contact information, and demographic details
  • Information about children and their parents, including their ages, needs, and circumstances
  • Assessment reports, intervention reports, notes, and records related to parenting capacity and child
    welfare
  • Sensitive information, such as health data, family dynamics, and social circumstances

2.How We Use Your Information:

  • To conduct thorough assessments of Children and Families and provide recommendations for the
    well-being and safety of children
  • To communicate with parents, caregivers, and other relevant parties involved in the assessment and
    intervention process
  • To maintain accurate and up-to-date records of assessments, intervention, reports, and
    recommendations
  • To comply with statutory requirements, court orders, or other legal obligations
  • To improve our services and ensure the quality of our assessments and interventions.

3.Data Sharing and Disclosure:

We may share your information with authorized parties, such as:

  • Courts, social services, or healthcare providers, as required by law or court order.
  • -Other professionals involved in the assessment and intervention process, such as psychologists,
  • social workers, or medical practitioners.
  • Our staff, Independent Social Workers and Family Support Workers who require access to your
    information to perform their duties.
  • We will not share your information with third parties without your consent, unless required by law or
    court order.

4.Data Security and Storage

We implement robust security measures to protect your personal data, including:

  • Secure storage of paper and electronic records
  • Restricted access to authorized personnel
  • Encryption and secure transmission of data

We will retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5.Your Rights:

You have the right to:

  • Request access to your personal data that we process. You can request a copy of all of your assessment and reports, or just certain elements if you want something specific, by making a Subject Access Request (SAR).
  • We may need to verify your identity, and if we do, we will ask you to provide suitable identification before responding to your request.
  • We will respond to your request within one month, unless the request is complex, in which case we may take a further two months to respond – we will let you know if we need to do this
  • Request corrections or updates to your information
  • Object to the processing of your data in certain circumstance
  • Lodge a complaint with a supervisory authority

6. How do I request a right of access?

7.Changes to This Policy:

  • We may update this policy from time to time to reflect changes in laws, regulations, or our services
  • We will notify you of any significant changes to this policy.

8.Contact Us:

  • If you have any questions or concerns about this privacy policy or our handling of your personal data, please contact us at info@ccser.co.uk
  • By using our assessment and intervention services, you acknowledge that you have read and understood this privacy policy.